Shipping


Last updated: 7 Nov 2025

Heads up: Due to high demand and holiday volumes, order delays are likely. We’re working fast, but some packages may take longer than usual in processing and transit. Thanks for your patience!

Processing Time

  • Standard processing: 1–3 business days (Mon–Fri).

  • During peak periods (sales/holidays), processing can extend to 4–6 business days.

Estimated Transit Times

Estimates begin after your order is processed and handed to the carrier.

  • USA / Canada: typically 7–21 business days

  • EU / UK: typically 7–21 business days

  • Other countries: 10–28 business days depending on local carrier performance

Note: These are estimates, not guarantees. Carrier backlogs, weather, customs, and high demand can add a few extra days.

Tracking Your Order

  • A tracking link is emailed once your order ships.

  • Tracking may take 24–72 hours to show scans after you receive the email.

  • If you didn’t get tracking, check spam/promotions or contact us at support@teddybearcup.com.

  • You can also use our Track Your Order page.

Shipping Fees

  • Calculated at checkout based on destination and method.

  • Promotional Free Shipping applies when shown on the product or cart page.

Address Changes & Order Edits

  • If you made a mistake, email us within 12 hours at support@teddybearcup.com with the subject “URGENT: Address Change – Order #…”.

  • Once an order is processed or shipped, we can’t modify the address.

Split Shipments

To speed delivery, items may ship separately with different tracking numbers at no extra cost.

Delivery Issues

  • Marked delivered but not received:

    1. Check with household members and neighbors.

    2. Look for a notice or photo from the carrier.

    3. Wait 24–48 hours—carriers sometimes pre-scan.
      If still missing, email support@teddybearcup.com and we’ll help investigate.

  • Damaged items: Contact us within 7 days of delivery with photos of the packaging and product.

Customs, Duties & Taxes (International)

  • Some destinations may charge duties/taxes/fees upon import. These are paid by the customer and are not included at checkout unless stated.

Preorders & Backorders

If a product is labeled Preorder/Backorder, the ship window on the product page overrides the standard timelines. We’ll email updates if the window changes.

Holiday / High-Demand Notice

  • From November to January, carriers experience nationwide volume spikes.

  • Expect possible delays beyond our standard windows. We appreciate your patience as we prioritize safe, complete deliveries.

Cancellations

  • We can cancel if the request arrives before processing begins. After processing or shipment, please use our Returns process once the item arrives.

Returns

Please see our Shipping & Returns policy for eligibility, timelines, and instructions.

Questions?
Email support@teddybearcup.com and include your order number for faster assistance.